Terms of Service

These Terms of Service (“Terms”) are an agreement between you and Roseiies LLC, a United States company (“Roseiies”, “we”, “our”) that governs your access to and use of the Roseiies website at roseiies.com, the Studio app, the public viewer surfaces a workplace may choose to publish, and any related services (collectively, the “Service”). Roseiies is a modular operations platform, gardens, kitchens, cellars, dining rooms, cafés, rooms, that share one workspace. By using the Service you agree to these Terms.

1. Eligibility

You must be at least 16 years old to use the Service. If you use the Service on behalf of an organization (a workplace), you represent that you have the authority to bind that organization to these Terms.

2. Your account

• You’re responsible for keeping your account credentials confidential and for everything that happens under your account.
• You must provide accurate information and keep it up to date.
• Notify us promptly at hello@roseiies.com if you suspect any unauthorized access to your account.

3. Workplaces, apps, and roles

Roseiies is organized around workplaces. Each workplace chooses which of our apps to enable (Garden, Kitchen, Wine, Property Map, Schedules, Inventory, etc.) and structures its team in three role tiers:

• Workplace owner, the person who created the workplace. Has full administrative access and is responsible for billing, branding, app selection, member invitations, role assignments, and any data their workplace publishes publicly.
• App master, a member granted admin rights to a specific app within the workplace (for example, the Garden app master). Can configure that app and manage data within it.
• Regular user, a member with scoped per-section access. Sees only the apps and sections their role permits.

If you join a workplace as a member, you understand that the workplace owner controls the data in that workplace and may grant or revoke your access at any time.

4. Acceptable use

While using the Service, you agree not to:

• Violate any law or third-party right.
• Attempt to access data that doesn’t belong to you, including by probing for vulnerabilities or bypassing access controls.
• Use the Service to send spam, malware, or content that infringes on others’ rights.
• Interfere with the operation of the Service, for example by overloading it or scraping it without our permission.
• Reverse-engineer or copy the Service except as expressly permitted by law.

If your workplace uses HR-related apps (Schedules, Attendance, Payroll, Time-off, Performance, Training), the workplace owner is responsible for ensuring the use of that data complies with local employment and privacy laws, including obtaining any consents required from the team members it covers.

5. Beta status & service availability

The Service is in active development. Parts of it, for example certain apps, AI features, and integration surfaces, may be in beta or early access. Olivea is the founding beta workplace; we’re onboarding additional workplaces gradually.

Beta features are provided as-is, may change without notice, and may have bugs. We’ll do our best to keep the Service running reliably, but we don’t guarantee uninterrupted or error-free operation.

We may change, suspend, or discontinue any feature at any time. If a change materially reduces functionality you depend on, we’ll give reasonable notice where we can.

5a. Public surfaces & embeds

Workplace owners can choose to publish certain workspace surfaces publicly, for example a live garden viewer at /r/{workplace}/{slug}/live or a snapshot at /view/{viewId}, and to allow third-party sites to embed those surfaces. If you publish a surface, you understand that the data it shows becomes accessible at the URL you share and may be loaded by anyone with that URL. Don’t publish anything you don’t want public.

5b. AI features (eiiɘ)

Roseiies includes an AI assistant we call eiiɘ. Inside Studio, eiiɘ reads from your workplace’s data — scoped to whatever your role can already see, and answers questions, summarizes events, and surfaces tasks. Prompts and the relevant context are sent to a third-party AI provider under contract to generate the response. We do not use one workplace’s data to train models that serve other workplaces. AI output can be wrong; treat it as a starting point and verify before acting on it.

5c. Messaging channels (WhatsApp, Instagram, Messenger, web chat)

A workplace can connect messaging accounts to Roseiies so its team can answer guests in one inbox. If your workplace does:

• You only connect accounts that belong to your business, and you’re responsible for every message sent from them through Roseiies, whether sent by your team or drafted or sent by eiiɘ on your behalf.
• Before connecting WhatsApp, you accept the WhatsApp Business Terms of Service and the WhatsApp Business Messaging and Commerce Policies, and you agree to follow them. We keep a record of that acceptance. You also follow Meta’s terms and policies for Instagram and Messenger.
• You only message people who have given you permission to contact them on that channel, you honor requests to stop promptly, and you don’t send spam or unlawful, misleading or harmful content.
• You’re responsible for any fees Meta charges for messages sent from your accounts, and for handling your guests’ personal data as the privacy laws that apply to you require, including giving your guests any notice those laws require.
• Meta, not Roseiies, runs these platforms. Meta can change, limit, charge for, suspend or end access to them at any time. Roseiies is not responsible for their availability, for message delivery, or for Meta’s decisions about your accounts.
• We may pause or disconnect a channel, without notice where necessary, if we believe it’s being used in breach of these Terms or of Meta’s terms or policies, or if Meta requires it.

6. Your content

Anything you put into the Service, operational data (plantings, prep events, cellar inventory, tasks, schedules), uploaded files (workspace logos, documents), text, and configurations, remains yours. By uploading it, you grant Roseiies a limited license to host, process, and display that content strictly to provide the Service to you, your workplace, and (if you choose to publish it) the public URLs your workplace designates.

You’re responsible for your content. Don’t upload anything you don’t have the right to share, and don’t upload sensitive personal information the Service isn’t designed to handle, such as medical records or payment card numbers. Some features do handle sensitive data (face photos at attendance terminals, and visitor ID photos in the Security app). If your workplace uses them, you’re responsible for telling the people involved and for getting any consent the law requires.

7. Our intellectual property

Roseiies, the Roseiies brand, the Studio app, and the design system that powers them are owned by us or our licensors and are protected by copyright, trademark, and other laws. These Terms don’t grant you any right in our trademarks or branding. You may not remove, obscure, or alter any proprietary notices.

8. Pricing & billing

During the early-access phase, parts of the Service may be free or priced as displayed on the relevant pricing page. If we introduce paid plans for features you use, we’ll notify you and give you the chance to choose a plan or stop using those features before any charges apply. Taxes are your responsibility unless we’re required by law to collect them.

9. Termination

You can stop using the Service at any time. You can also ask us to delete your account by writing to hello@roseiies.com; we’ll process the request within a reasonable time.

We may suspend or terminate your access if you violate these Terms, if your use puts the Service or other users at risk, or if we discontinue the Service. Where we can, we’ll give you notice and a chance to export your data.

10. Disclaimers

The Service is provided “as is” and “as available”. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We don’t warrant that the Service will be uninterrupted, error-free, or that any data will be accurate or preserved indefinitely.

11. Limitation of liability

To the fullest extent permitted by law, Roseiies will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any lost profits or revenues, whether incurred directly or indirectly, arising out of your use of the Service. Our total liability for any claim arising out of these Terms or the Service will not exceed the greater of (a) the amount you paid us in the twelve months before the claim, or (b) one hundred U.S. dollars (US$100).

Roseiies is not liable for the acts, omissions, outages, charges or decisions of third-party platforms and services you connect to or use through the Service, including Meta (WhatsApp, Instagram and Messenger) and payment processors.

12. Indemnity

You agree to defend and indemnify Roseiies against claims, losses, and expenses (including reasonable attorneys’ fees) arising out of your misuse of the Service; your content, including messages sent from accounts you connect; your violation of these Terms or of a third-party platform’s terms or policies, including WhatsApp’s and Meta’s; your violation of any law, including privacy, consumer protection and anti-spam laws; or your infringement of any third party’s rights.

13. Changes to these Terms

We may update these Terms from time to time. The date at the top of this page reflects the most recent change. If we make a material change, we’ll notify account holders by email or via Studio. Continuing to use the Service after a change means you accept the updated Terms.

14. Governing law & disputes

These Terms are governed by the laws of the jurisdiction in which Roseiies is established, without regard to conflict-of-law rules. We’ll always try to resolve disputes informally first, if you have an issue, please contact us at hello@roseiies.com before taking formal action.

15. Contact

Questions about these Terms? Write to hello@roseiies.com.